Amazon Alexa: la evaluación humana de los comandos de voz es importante

Amazon Alexa: Human Evaluation of Voice Commands Matters

Amazon Alexa: Human Evaluation of Voice Commands Matters

Anyone who enjoys voice assistants in their own four walls also has to deal with an incision in their privacy. Although voice commands are primarily evaluated and processed by computers, the people at Amazon and Co. are also used here and there. It’s about improving the services people provide […]


Anyone who enjoys voice assistants in their own four walls also has to deal with an incision in their privacy. Although voice commands are primarily evaluated and processed by computers, the people at Amazon and Co. are also used here and there. The goal here is to improve services, humans teach the computer almost everything and help it improve. Human employees clear up mistakes and ambiguities.

Employees only verify some recordings

Precisely for this reason, Amazon defends the use of people to improve Alexa’s voice commands. It happens that Amazon employees rarely “listen” to user recordings. When this broke out a few months ago, there was a lot of media coverage, but according to the group, the end customers ultimately had little interest.

All providers of these services rely on the help of real people to help computers.