Samsung de todas las personas es uno de los fabricantes más confiables cuando se trata de actualizaciones de Android

O2 shuts down other old contracts without canceling them beforehand

Samsung of all people is one of the most trusted manufacturers when it comes to Android updates

Furthermore, O2 seems to rigorously cancel old contracts from earlier eras without informing its clients in advance or even giving notice of proper termination. Many old Genion SIM cards are still in use, affected customers depend on their phone number. It is not always possible to reactivate the deactivated contract, Teltarif reports due to […]


Furthermore, O2 seems to rigorously cancel old contracts from earlier eras without informing its clients in advance or even giving notice of proper termination. Many old Genion SIM cards are still in use, affected customers depend on their phone number. It is not always possible to reactivate the contract that has been deactivated, Teltarif reports due to some new cases in recent weeks.

Termination by SMS that never reached the client

There are very different types of customer feedback. Service employees are said to have confirmed long ago that older, less lucrative contracts should be sold, even if they are active contracts with a direct debit order. There are also different opinions as to whether the notice was correctly rescinded (sometimes by SMS only) and whether these circumstances were reported in advance. When in doubt, customers lose not only their contract, but also their phone number.

Customers can only protect themselves if they have a better overview of their rates and contracts. A 10-year-old tariff is not only out of date, it could even cost the network operator money. In any case, I am not surprised that people are trying to get rid of these old contracts. It would be fairer to offer the customer a suitable alternative directly and promise a smooth process.