Rückseite 2 des Apple iPhone 11 Pro

Slow iPhone: at least $ 310 million for Apple customers

Rückseite 2 des Apple iPhone 11 Pro

Apple emphasizes only having installed the iOS 10.1.1 (iPhone 6 and 6S) or iOS 11.2 (iPhone 7) power booster to prevent the iPhone from shutting down unexpectedly when the battery is too low. But this slowed down the iPhone of millions of customers.

However, this method was never clearly communicated, and customers were rightly frustrated by the sometimes considerable slowdown of their devices. This causes a stir around the world and has led to lawsuits and complaints from authorities and consumer advocates.

More transparency through upgrade

In late March 2018, Apple released iOS 11.3. With this software version, it was possible for the first time to easily check the battery status of an iPhone in the device settings. From this version, you can see how your iPhone battery is working under Battery → Battery Status. From a capacity of less than 80 percent, a battery is considered faulty and must be replaced.

Apple cut the cost of this from 89 euros to 29 euros in 2018. Meanwhile, 49 euros are due again. Starting with iOS 11.3, it will also show you when your device is speeding up due to low battery performance. If necessary, this limitation can be disabled. In this case, however, you have to accept a sudden shutdown of the iPhone.

This late action resulted in more than 60 lawsuits against the Californian group in the US alone, which were combined into one class action. In a class action lawsuit, not just the plaintiffs, but all affected customers must be compensated. The case has now been dropped because Apple accepted a fine.

At least 310 million for affected US customers

Apple agreed to pay $ 310 million to affected customers and pay $ 90 million in legal fees. Affected customers include all US owners of an iPhone 6, 6 Plus, 6S, 6S Plus, 7, and 7 Plus who had iOS 10.2.1, iOS 11.2, or another affected software version installed. Each of these clients will now receive approximately $ 25 in compensation. This amount may change slightly depending on the number of customers affected.

Also several trials from Europe

Several European countries have also sued Apple. For example, Apple in Italy had to pay a fine of 10 million euros for the alleged accusations. In France, even 25 million euros were owed. Germany, however, has not pressed charges.