Vodafone Pass: centro de asesoramiento al consumidor demanda

Vodafone Pass: consumer advice center demand

Vodafone Pass: consumer advice center demand

Vodafone Pass and similar offers remain the focus of consumer advocates, now the consumer association has filed a new lawsuit. Zero-rated offers are initially quite attractive to customers, but they are not necessarily compliant with applicable law and endanger the neutrality and freedom of the Internet. Now there is a new lawsuit, which the federal association of consumer associations has after detailing […]


Vodafone Pass and similar offers remain the focus of consumer advocates, now the consumer association has filed a new lawsuit. Zero-rated offers are initially quite attractive to customers, but they are not necessarily compliant with applicable law and endanger the neutrality and freedom of the Internet. Now there is a new lawsuit, the Federation of German Consumer Organizations has filed a lawsuit after an extensive review in Düsseldorf.

According to the contractual agreement, the use of the Vodafone pass is restricted to Germany. The vzbv sees this as a violation of the European Telecommunications Internal Market Regulation (TSM-VO). According to this, consumers should be able to use their mobile phone rates in other European countries as well as at home. In the opinion of the vzbv, this should also apply to the Vodafone Pass.

The use of the Internet through an access point (tethering) is also excluded from the Vodafone Pass. Therefore, consumers can only use Vodafone Pass on the device that contains the SIM card. The use of the contract applications on another device via an access point, on the other hand, results in a credit for the contractually agreed data volume. In the opinion of the vzbv, this cannot be reconciled with the TSM Regulation either. After that, consumers have the right to use the devices of their choice.

You will also see misleading advertising due to restrictions. Another point addressed by the consumer service center. Vodafone has already responded to this.

Furthermore, the vzbv considers the advertising of the Vodafone Pass on the provider’s website misleading. Because it gives the wrong impression that contractual applications can be used without restrictions. Restrictions only result from a footnote in the price list.

Meanwhile, Vodafone has changed its website. However, the company was unwilling to issue a pre-trial cease and desist statement and therefore to commit in the future not to publicize what the vzbv criticizes as misleading.

More recently, the Federal Network Agency was able to push for the first improvements, we reported about it a few days ago.